Shipping and Handling
If we sold it to you we can deliver it to you. No order is too small, no order is too big. Orders under $400.00 are delivered for a nominal charge of $35.00 within 1 mile of our shop, $45.00 within Hudson County, $100.00 plus tolls for New York City and Staten Island. Shipments over $700.00, but within Hudson County are free. Shipments over $2,000.00 are free within 40 miles of our shop within State of New Jersey. Shipments over $12,000.00 are free within the State of New Jersey. The same policies apply to out of state shipments, but tolls however, are billed at cost. All of our trucks are equipped with dump mechanisms, so if your material is suitable for dumping onto your job site, it can be done at no additional cost. All deliveries are defined as "Sidewalk Delivery", which means that it is the customer's responsibility to get the material into his house. We will only get the material off the tailboard of the truck.
We also can ship certain items via common carrier, UPS, Fedex, DHL or USPS at competitive rates.
Customers often ask what our return policy is. We aim for complete customer satisfaction. If you are not completely happy with your purchase, we want to hear about it. Let us know if something is wrong and we will do what we can to make it right.
Returning an item is a simple process, you may simply bring the item to the store with your receipt, within 5 days of purchase or shipment. (absolutely no returns without a receipt)
We will pick up items for return, provided you notify us of the item(s) to be returned, and get a Return Merchandise Authorization. Items that we pick up are subject to a handling charge equal to the cost of delivery, based on the distance from our facility plus 20% of the value of the item. A copy of the order that identifies the item to be picked up, must be given to the driver when he picks up the goods. Assistance must be made available to help the driver place the goods to be returned on the tailboard of the truck.
As long as the item you purchased is suitable for resale, with all its packaging and components, a refund will be issued immediately in the same manner in which the purchase was made. In some cases we enforce a 20% restocking charge.
Drywall, special order merchandise, modified items, and closeout items can not be returned once the item leaves the store.
Do you have any questions? Send us an e-mail at: firstname.lastname@example.org
© 2017 HENDERSON LUMBER MILLS, INC.